FAQ

Will previously sold-out products be available for sale again?

All sales information regarding our products will be available through our website, newsletters, etc. Please keep posted on future announcements from us.

Is it possible to change the product type, amount, or payment method after placing an order?

It is not possible to make changes once you have placed an order.
Please be aware that even if you change the address that is registered on your ID page, the address for products that you have already ordered will not change.

I have not received a confirmation e-mail after placing my order.

After an order is placed, we automatically send an order confirmation e-mail as a reference to the customer, but in some cases it may not be delivered due to reasons we are not responsible for, such as mistyped e-mail addresses, e-mail account changes, spam e-mail settings, volume exceeded mailboxes, relay mail server interference, etc. It is possible to verify the same information as the order confirmation e-mail, in the order history page, so in order to verify details of order, or whether order has been completed, please refer to the order history page. Be careful of placing multiple orders due to not having received an order confirmation e-mail, as it is not possible to cancel duplicated orders.

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)

 

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)

What is a security code?

The security code is a special kind of code used to prevent the illegal use of credit and debit cards. Please verify below where the code can be found in each credit card.
For VISA, MasterCard, JCB and Diners Club, the code is a three-digit number written in the back of the credit card
(it is located immediately on the right of the main card number)
For American Express, it is the four-digit number written on the front of the credit card
(it is located on the upper right of the main card number)
If you are unable to locate the security code, or if it is illegible, please contact either the bank written on the card or the credit card company.
In case you are unable to solve your problem even after reading the instructions above, please contact us through the form below.

I couldn’t complete my payment procedures.

 

If you couldn’t complete your payment procedures, sometimes you can complete your payment procedures after a short interval. Please try again a little later.

I want to check and/or edit my registration information.

You can check and/or edit your registration information here: https://shop.horipro.jp/dashboard/account

※Some categories cannot be changed.

What is ID(HORIPRO ID)?

ID(HORIPRO ID)is an account necessary to use this website. 
Anybody can obtain his/her own ID(HORIPRO ID) free of charge.
If you want to know more about ID(HORIPRO ID),  please see here:
https://shop.horipro.jp/about/account

I forgot my password.

 

If you forgot your password, you can reset it here:
https://shop.horipro.jp/users/password/new

I want to check and/or edit my registration information.

You can check and/or edit your registration information here: https://shop.horipro.jp/dashboard/account

※Some categories cannot be changed.

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